Refund policy

VARE

Returns & Refund Policy

Last updated: May 2026

Our Policy

The Substantial is made fresh in small batches and shipped directly to you. Because of that, we do not accept returns on food products.

That said, if something arrives damaged, incorrect, or not what you expected, reach out. We will make it right.

How to Contact Us

Email us at info@varefoods.com within 72 hours of receiving your order. Include your order number and a photo if something arrived damaged or incorrect. We will either replace it or refund it. No runaround.

What We Cover

We stand behind every order. If any of the following apply, reach out and we will make it right:

  • Product arrived physically damaged in transit — crushed, broken, or unusable. We require a photo and contact within 72 hours of delivery.
  • Wrong product or quantity sent — we packed it wrong, we fix it.
  • Product arrived spoiled, stale, or in unusable condition due to a packaging or fulfillment issue on our end.
  • Order never arrived — marked as delivered but not received. Contact us within 72 hours of the expected delivery date.

What We Do Not Cover

We are straightforward about what falls outside our policy:

  • Change of mind after purchase.
  • Incorrect address entered at checkout. Please review your shipping information carefully before submitting.
  • Damage caused after delivery — once it is in your hands, storage and handling are your responsibility.
  • Contact made more than 72 hours after delivery for damage or quality claims.
  • Orders where the carrier confirms delivery to the correct address and the package cannot be located — we will do our best to help but cannot guarantee outcomes in these cases.

Lost in Transit

If your order is marked as delivered but you did not receive it, contact us at info@varefoods.com within 72 hours of the expected delivery date. We will work with you to resolve it.

If your order is delayed in transit, we will do our best to help but cannot guarantee outcomes once a package is in the hands of the carrier. For perishable items delayed more than 48 hours beyond the expected delivery date, contact us and we will assess on a case by case basis.

Refund Process

Approved refunds are processed to the original payment method within 5 to 10 business days. You will receive an email confirmation when your refund is processed.

We do not offer partial refunds. If an issue is confirmed, we will either replace the order or issue a full refund for the affected items.

Farmers Market Purchases

All farmers market sales are final. If you have an issue with a product purchased at one of our Chicago market locations, reach out to us directly at info@varefoods.com or speak to JD or Andrew at the booth. We stand behind what we make and will make it right.

Subscription Orders

For recurring subscription orders, you may cancel or pause your subscription at any time before the next billing date through your account portal at varefoods.com. Cancellations made after a subscription renews will apply to the following cycle. We do not refund subscription charges that have already been processed unless there is a product issue as described above.

Questions

We are a small operation and we stand behind what we make. If something went wrong on our end, we own it. Reach us anytime at info@varefoods.com.


VARE Foods, LLC  |  Chicago, IL  |  varefoods.com